FAQ


What is our philosophy, and why do we do this?

Our mission, goal and job is to help you improve your life. To find joy. There is a significant difference between joy and happiness. Happiness is external. It is the things around you that make you happy. We can’t help you with that as much as we can help you find joy. Joy is internal. It is the inner confidence, belief in yourself and your life that allows you to attack each day, good or bad with the same gusto and enthusiasm. It allows you to reach your own potential, or as the author Paulo Coelho wrote in his book “The Alchemist”, live your own Personal Legend…the life you want and have always wanted for yourself.
The vessel we use to help you achieve this is a business. By definition is must be profit-making, but know that we are not some soulless multi-national that only cares about shareholder value. We care about helping our customers; from top to bottom. Thus, all of our policies are built around making your life easier, not harder. We know that if you try the product you will learn a new set of tools that will have a significant impact on your life and finding the joy in it. We know how much benefit can be gained by using the additional services we offer to help you on your journey to joy and we want to enable it. Yes, we have to charge for the product, but we know we have made the cost extremely reasonable for the value our services offer. We also know that life has many turns and bumps that challenge us. We always invite you to call us and discuss the challenges so that together we can find a solution that works for all of us.

 

Is this program good for everyone?

No. The program will not work for everyone. But it has and does tremendous good for the vast majority of people. The reality is that very few people are naturally gifted with the ability to work through all of the challenges they face. Most of us struggle with them in one form or another. It might be those two to three days a month when stress gets the best of us or for others a fully, debilitating depression that saps the life from them. We estimate that more than 95% of the people that try the program have changed their lives for the better…so the odds are in your favor that this is for you. It is for the 5% that we have the return policy we offer. The last thing we want is for you to buy they program, realize it’s not for you and then have it sit on your shelf, or in a box in a closet as a reminder of another decision that didn’t go as planned. Frankly, we’d rather get it back, refurbish it and share it with someone for whom it can help. And yes, the program takes commitment and work. Think of it as school for life. You need to go to class to learn. Our class will be in your home, your car, while you exercise or anywhere you like. It’s easy, comforting and valuable. But you need to have those classes for work. Just setting it on your shelf will not make it work. We think you’re ready for it to work. Go for it! Give it a try. You’ve got nothing to lose.

 

Our return policy:

We offer a free trial period of up to 21 days. Within that period we won’t charge you anything for our services. Nada. Zip. In fact, we incur significant costs; but we do it because we believe that until you actually try the product you will never know the value it can give you. Yes, we take your credit card at the time of your order, but we do not put any charges on it until your free period has expired and you haven’t returned the program. Frankly, it is easier to get it taken care of when you order than trying to chase you down after the period expires; which would make the product much more expensive. We pay for the shipping to simplify the process. We pay for your first coaching session so that you get the proper and best introduction possible to using the program. And yes, once the trial period is over we do charge you for the product. It’s only fair. However, to make it as easy as possible we offer several different payment plans. Yes, the longer you need to pay for it the more it will cost you, but that covers our costs of having to pay all of our normal bills in full (salaries for our team, taxes, shipping costs, the costs of running a website and general business costs). We do not plan and do fancy trips to exotic locations, we do not fly first class and we stay in inexpensive hotels. So, as you are working with us we work with you. We view it as a partnership.
Our return policy is simple, if during the trial period you don’t want to continue with the program, for whatever reason, you may return it. You will never be charged anything by us. We do however, want you to know that should your personal situation change during the period and you can’t afford the payment program you selected, but want to continue, please call us and we will do everything in our power to find a solution that will work for you. We are people with our own stories and challenges, but we also believe, fundamentally in the good you bring. So call us and let us, together, find a way to help you live your own personal legend.

 

If you bought the program from Amazon:

Please call them first. We have discounted the program through them so that we can have a much less expensive, more limited offering (no coaching or “Help & Hope” Hotline) for people that are truly self-starters and don’t want the full service we normally offer. They have a set return policy. We respect their right to run their business how they see fit. It is pretty generous and we support it. If you still can’t get satisfaction, please call us.

 

How to schedule your free Personal Coaching Session?

Once you purchase the Program from us. You will receive a call from us looking to schedule your personal coaching session. We try to make the calls within 36 hours of your order. If you do not hear from us, we’re human and sometimes make mistakes, please call our customer service line: 877-989-8229 and we’ll get it scheduled. If that happens please accept our apologies. We are truly sorry we erred and didn’t call you immediately.

 

What can I expect from my Personal Coaching Session?

We have a team of experienced coaches that will walk you through the first section of the Program. They will give you insight and advice as to how best to leverage the value of the program for the greatest gain. They will work with you to help you understand which of the sessions will be most valuable for you, based on your personal situation. They are there to help you. For many this is the most important part of the program because it allows you to talk to an expert and find the best way to get the most form the program. You may, after the first call, elect to schedule more sessions. You will have to pay for them, but we have made it as easy and inexpensive as possible. Best of all, we do them at your convenience, on your schedule, and you don’t need to travel to do them. We are here for you.

 

What is the Help and Hope Hotline:

This is a 24/7 service that you can call for a quick question, to spend a few minutes talking about how the program might be used to deal with a challenge you face, or just to receive form re-affirming words form someone that cares about you. Like the Personal Coaching Session, we provide this service to you for free for the first 15 weeks of the program. You may choose to continue your subscription (many of our customers do this for several years) as it gives you a person to speak with that can help you apply the Program to the challenge you immediately face and help you get through it.

 

Who are the Coaches and Hotline Staff:

They are people, just like you. Yes, they have been trained on our program; but they are not professional, licensed therapists. They are there to listen and help you apply the program to the challenge you face. Not every situation can be solved by the program. If you are suicidal then you should call the Suicide Hotline: 1 (800) 273-8255. If you are experiencing very intense feelings, emotions or situations we recommend you speak with a therapist. If you are experiencing a medical emergency we suggest you call: 911.

 

What do I get with the program?

You will receive:
  • 1 Personal Coaching Session:
    Our coaches have successfully completed the program by applying the concepts in their own lives. Just a phone call away, they are now here to provide you with the encouragement, guidance and support you need to get started on the program.
  • 15 Audio CD Session
    Empowering sessions facilitated by Lucinda Bassett and Dr. Philip Fisher.
    • CD 1 Introduction: Understand the causes of anxiety and depression including background traits and physical symptoms
    • CD 2 Panic Attacks: Six simple steps designed to eliminate anxiety and panic attacks for good
    • CD 3 Self Talk: Learn how to comfort yourself, encourage yourself, and build your self esteem
    • CD 4 Expectations: Learn how to have realistic, reasonable expectations and be happier than you've ever been before
    • CD 5 Diet & Exercise: Learn how to calm yourself and feel more energetic through diet and exercise
    • CD 6 Anger Control: Learn to think before you react so your anger will work FOR you instead of against you
    • CD 7 Assertiveness : Develop the confidence to respect yourself and express your feelings, concerns and opinions
    • CD 8 What-if Thinking: Stop imagining and anticipating the worst and learn the amazing rewards of living in the moment
    • CD 9 Guilt & Worry: Techniques that help reduce guilt and worry in your life to produce dramatic, immediate changes
    • CD 10 Scary Thoughts: Quickly address obsessive scary thoughts so that they no longer run your life
    • CD 11 Medication & Alcohol: Gain an understanding of medications and how self medicating with alcohol or other substances can affect your emotions
    • CD 12 Change: Learn to embrace change and how to cope with the discomfort that often comes with change
    • CD 13 Time Management: Learn how to bring order back into your life by making reasonable action plans
    • CD 14 Stress Management: Learn to make stress a positive force in your life
  • A 200+ page Guidebook, Broken out into sessions that correspond with the CDs.
    Your weekly progress continues with your personalized, interactive guidebook. Detailed self-evaluations, core skill building exercises and topical information are included to personalize your care.
  • 16 Carry Along Cards
    Reinforce the skills you learn each week, no matter where you are. Each card reminds you of a key point from a session in the course. It's a powerful resource that reminds you of what you have learned and how far you have come.
  • 3 FREE Gifts
    Journey towards peace with our acclaimed Relaxation Session, plus, I Will Be There for You provides tips for the supportive people in your life. Lastly, Feel Better Fast helps to quickly identify and defuse hidden stressors.

 

What makes this program different?

This program provides step-by-step guidance for change from the perspective of people who have been where you are now.
  • Professional Guidance:
    Using her own experience as a guide, Lucinda Bassett will teach you to recognize the thoughts, behaviors and reactions driving your anxiety. Together with Dr. Fisher, Midwest Center Medical Director and expert in anxiety and depression, Lucinda provides real insights, coping skills, and behavioral techniques to dramatically improve your ability to control your anxiety symptoms.
  • Inspiring Stories of Recovery:
    The program is unique because many of the key principles are taught in a group setting with past sufferers who have used the program successfully. These newly empowered individuals help you develop the most powerful cognitive tool - faith in yourself.
  • Personal Support:
    The program offers 24-hour community support through StressCenter.com, a vibrant online community of former sufferers and program veterans.

 

How is this program structured?

Structured like an enlightening 15-week course, it is easy to understand, easy to implement, and designed to make the process of change both fun and empowering.
  • Audio Sessions:
    The 15 audio sessions allow you to listen and review each lesson with the corresponding workbook chapter and carry-along card. You will find that each session builds on the previous one and will help you address both the symptoms of anxiety and depression and the underlying causes.
  • Guidebook:
    The guidebook is an invaluable tool for your journey to recovery. It helps you personalize the program for your specialized needs through educational tools and techniques, exercises for personal introspection, valuable self-evaluations, and goal-setting exercises.
  • Carry-Along Cards:
    Each carry-along card summarizes the highlights of your corresponding audio session so you can easily review the positive focus of your week's topic - in a "flash"!
For more information about the Attacking Anxiety and Depression program visit our YouTube video

 

What is Cognitive Behavioral Therapy?

CBT is a therapeutic approach that integrates cognitive (thought) restructuring and behavior modification techniques; it is the foundation on which the Attacking Anxiety and Depression program was formulated. Essentially, CBT is about reprogramming habits. If you can change the way you think and act, you can to create a better and more balanced life experience.
  • Cognitive Restructuring: You will learn to recognize negative thinking patterns that influence feelings and behavior. Typical negative thinking patterns may include:
    • Distorted concept of self and ability
    • Pessimistic attitude and assumptions
    • Limiting beliefs
    • Negative or scary thoughts

    When you recognize that certain thoughts produce unpleasant emotional consequences, and you are given a new, healthier way to think and respond within that same environment, you will be empowered to choose that new way of thinking because it will produce a more pleasant life-experience.
  • Behavior Modification: The program will help you focus on changing unhealthy or unwanted behaviors that reinforce our negative thinking patterns. Behavioral strategies are used for coping with a wide range of human behaviors including procrastination, anger, or self-medicating with food, alcohol or other substances.

      We leverage CBT-based methodology in our program because it is a tested and proven treatment for anxiety and depression:
    • There are no dangerous or unpleasant side effects
    The long-term effects of CBT treatment are lasting and fulfilling.
  •  

    How many people has this program helped?

    The educational tools and techniques of the program have been utilized by over 1-million people worldwide. From chronic stress, generalized anxiety, panic attacks, severe anxiety and agoraphobia, and even depression - Attacking Anxiety and Depression can help you take control and enjoy life again, as you never imagined possible. Doctors, nurses, policeman, fire fighters, soldiers, teachers - people from a variety of professions and walks of life have utilized Attacking Anxiety and Depression to gain freedom, independence and enjoy life again.
    The message of anxiety and depression may be that you're weak, unworthy, and incapable. The Attacking Anxiety and Depression program will open your eyes to your true potential, helping you to grow into the strong, confident, and resilient person you have the potential to become. Join the community of past sufferers and take your life back!

     

    How much does the program cost?

    Please click here and complete the form to receive details on the trial offer.

     

    How do I know this program will work for me?

    Our pledge to you is this - if you follow the simple course schedule provided for you for just 14 days, you will know if this program is a life-management tool that you want to keep. How will you know? Because you will begin to feel better. Suddenly, you will realize that all of this anxiety and emotional pain is a by-product of your thinking process, and you will have already started demonstrating to yourself that you can think and respond in a healthier, more compassionate way. If we are wrong and you don't feel any different than you do right now - you simply send the materials back in 14-days for a full refund of your investment (less shipping). No problem.
    Let's be frank, not even medications work for everybody. And while life offers us no guarantees - we do. We guarantee that you will see a huge difference in the way you think and feel, so much so that returning the program after your 14-day trial would be unthinkable. You are guaranteed to feel better and begin to see major changes in your life, or, simply send the program back in 14-days and for a full refund of any investment (less shipping).
    Imagine the freedom to go anywhere you wish, do anything you wish. Imagine waking up every morning excited about the endless possibilities of the day. Since 1983, this program has been the answer people the world over have been searching for all of their lives. People just like you. Here's what just a handful of program user's had to say:
    • Anita: "Eventually I just stopped being afraid because I was conquering it."
    • Liz: "The program has given me my independence back. I'll never have a panic attack again, I just know it."
    • Kim: "It's motivated me to do many different things that I've always wanted to do but was just too scared to do."
    • Fire Captain Fasmer: "It hit home. There were people that had exactly what I had."
    • Lisa: "I am a completely different person. Suddenly, I could go places and do all of these things, and not be afraid."
    • Bob: "It definitely helped me find a better place in a lot short period of time."
    • Meredith: "In just a few months, my world opened up and my life opened up. For the first time I feel excitement, not fear."
    • James: "It was totally amazing; it gave me my life back."

     

    I was unable to proceed through the self assessment test.

    You may have cookies disabled in your browser. If this is the case change your browser settings and try taking the test again.

     

    How do I retake the self assessment test? My initial test results are stored.

    Close out of all stresscenter.com windows. From your browser, go to Tools > Internet Options > Delete Cookies (or select/delete only stresscenter.com related cookies).

     

    How do I participate in the PEER SUPPORT GROUP Forum?

    From the Midwest Center home page, click on the Peer Support Page across the top of the page. From the Peer Support page, click on the tab that corresponds with the Session you are currently working in. For example, if you've had your Attacking Anxiety and Depression program a few weeks and you are currently working in Session 2 (CD 2), you would click on the tab marked "2."
    Here you can browse and read postings from fellow program users who are working at your same pace. In order to actively participate in your peer support group by starting threads or responding other posts you will have to register. To register, click on “Register” on the right hand side of the page and follow the simple online instructions to complete registration.
    For more information and FAQ's about participating in the online forums and peer support groups of stresscenter.com visit the Forum FAQ.

     

    How do I participate in the General Public Forum?

    From the Midwest Center home page, click the Peer Support tab, then click on the Main Community button towards the bottom of the page. Here you can browse and read postings from past and present Attacking Anxiety and Depression program users. You must be registered in order to fully participate in the General Public Forum.

     

    How do I create a new topic?

    Choose the Forum area in which you would like to create a new Topic. Select "New Topic" tab (in red) on the left side of the page.
    Within the Forum Area are specific Topics. You can choose a current Topic to read and respond to or create a new Topic (see below). Once you chose a Topic registered members can add comments by selecting "Reply" on the toolbar.

     

    How do I reply to a post?

    You can add your comments to a post created by another forum user by selecting "Post Reply" (in red) on the left side of the page. If you are unable to reply to a post check to see that the ‘pop-up' blocker on your browser is disabled.

     

    I made a lengthy post or reply and I was denied, what happened?

    If your post did not show up in the forum right away then your post was either too long, which is very rare, or it timed out while you were typing - which is common. The timer is set for 4 minutes, anything over that is subject to being ‘lost.' We recommend all long posts be initially drafted in Word or Notepad first and then copied/pasted into the forum. There is no way to retrieve a post after being timed out.

     

    How do I find all of the posts and/or threads that I have started in the past?

    Verify that you are logged in. Then click on "View your posts" next to "User Control Panel."

     

    How do I set up my Personal Profile preferences?

    Once you are logged in (registered) you can set up your personal user preferences by clicking "User Control Panel." Here you can complete your profile, fine tune your board preferences, edit your Display Name, email address, and other personal preferences.

     

    How do I search for key words or topics?

    Click in the "Search" field on the right hand side of the page and type in the topic or phrase you wish to query and click the "Search" button.
    For more information and FAQ's about participating in the online forums and peer support groups of stresscenter.com, visit the Forum FAQ.

     

    How do I participate in live, online chat?

    Registered users have the option of participating in online chat with other registered users of stresscenter.com. From the Peer Support or General Public Forum community areas, click on the Mini-Chat link in the top right hand side of the page.

     

    What should I do if technical issues prevent me from using the Chat feature?

    In order to successfully use chat, the following conditions need to be met:
    1. The user's browser must be able to accept/store persistent cookies.
    2. The user's browser should have the latest version of Flash installed. Not just Flash, but the latest version.
    3. The user's browser should have the latest Javascript. Again, not just Javascript, but the latest version.
    4. The user's internet connection should have access to port 8080.
    5. The user's internet connection should not have a high degree of latency. (Such as the latency that comes with a satellite connection).
    6. The port issue is often missed. If the user is trying to connect from work, it's possible that their IT department has closed port 8080. A home firewall may do the same thing.
    If the user is positive that the above conditions are met, we have the following troubleshooting steps that may help:
    1. Clear your Browser Cache
    2. Close then Re Open the Browser
    3. Re-Log into the site and try to log into chat
    4. If the above do not help, Re-Install the Flash client for the browser. This will ensure the latest version is running.
    5. If that doesn't work, try bypassing any firewalls that are set up on the computer.

     

    How do I report someone who is being offensive or verbally abusive?

    All users of stresscenter.com are subject to the rules and regulations outlined in our Privacy Policy and Terms of Service, specifically the guidelines described under the Community Values section in Terms of Service. Report violations to: webadmin@stresscenter.com or http://forum.stresscenter.com/memberlist.php?mode=leaders

     

    QUESTION NOT ANSWERED?

    CONTACT US
    We're happy to address any questions or concerns.